ProView Forum

Park Min Kwan

Member

Registered: 2017-05-27

Posts: 1

Error : not connected

Power on : ok(but not move)
→ power off : No

Update mode : ok
→ power off : ok
Connect error
-1st message : get data from proview s3
-2nd message : this operation may not be completed.
           Try again
-3rd message : your software version """" is up to date.

Please, solve this error.

LigaKarklina

Member

Registered: 2017-05-27

Posts: 3

Re: Error : not connected

I have the same issue. I just got it and was trying to install the firmware and it got stuck at recognizing it. Constantly scanning for device.

johntsk

Member

Registered: 2017-04-22

Posts: 6

Re: Error : not connected

Please help. I have the same issue and my gimbal is now not working. All the function lights is turned on whenever I on the device.

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

Same issue here.
What are your OS? I am on Android nougat?
I have to tried flash an old firmware to force the upgrade but the problem persists...
Have any admin here or this forum is dead?

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

Solved.

You need to flash the old firmware version as described in the document https://goo.gl/3Um9aY
The 4 lines are static all the time while the zip is uploading to the gimbal.
When the update is finished then shutdown your gimbal. If you can't shutdown with the button then extract the batteries ...
Now start the gimbal in software upgrade mode another time, connect your smartphone with the gimbal manually (go to Bluetooth devices and select it). Then start the proview app and select your device and automatically the app detect that you're version is older than the newest and it start to upgrade the gimbal.
When the process ends, the gimbal shuts down and the app shows the message to press the 'okey' button. Press it, start manually the gimbal pressing the button less than 8 seconds and the motor run well another time.
And when the app starts and you select manually the proview device all works perfectly another time...

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

And sorry for my English

LigaKarklina

Member

Registered: 2017-05-27

Posts: 3

Re: Error : not connected

raul_rosillo, I tried just now what you said, the app still doesn't recognize my gimbal, it thinks and then says that the action could not be completed. try again.... and I tried. What do I do??? I need it to work!!!! (tried again, and at the end it says Error: -4)

Last edited by LigaKarklina (2017-05-29 22:38:40)

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

Try to uninstall the app and then reinstall it. Or you try it with another smartphone (a friend, family,...) You need it only 2-3 minutes to force to upgrade the gimbal (the newest version is from the 16 or 17 of May)

johntsk

Member

Registered: 2017-04-22

Posts: 6

Re: Error : not connected

Hi Raul... I've tried everything. Even after I upload the zip as instructed and tried to update it, it's still in the same mode. All the lights are lighted up. Even tried an older different phone to update it but also failed. PLEASE HELP! WHERE ARE THE NAVIN TECHNICIANS WHEN WE NEED THEM? I NEED THIS GIMBAL FOR A WEDDING FUNCTION THIS SATURDAY!

Last edited by johntsk (2017-05-30 08:35:27)

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

Sorry but I update the gimbal as I described... I don't know how to help you.
First I'll tried will be close the app (if it's necessary, go to settings, applications and force to close it), then try to start the gimbal pressing 8 seconds and select in Bluetooth devices the "proview s3". Now start the app and select the "proview s3" and, if you are lucky, maybe the app detect it and upgrade it.
The technicians are lost in the time....

LigaKarklina

Member

Registered: 2017-05-27

Posts: 3

Re: Error : not connected

The older samsung phone is not working, the samsung s8,my new phone, isn't working. my ol iPad isn't working. What the hell am I supposed to use??

Was27

Member

Registered: 2017-05-31

Posts: 1

Re: Error : not connected

I got the same issue than johntsk. I'm not able to make it work. I tried to flash the old firmware as you described in the document, everything went alright till I try to upload it through nRF Toolbox app but the issue comes out when you press "Select Device" and then it  doesn't find the smartphone. I'll see if I can do something else, like trying other smartphone but I don't think it will work anyway. I guess the only solution is waiting till they release another update.

Last edited by Was27 (2017-05-31 02:57:53)

clumsy

Member

Registered: 2016-11-15

Posts: 3

Re: Error : not connected

I have the same problem. also after updating the BT firmware as described with nRF tool.

About every 10th time it tries to update the firmware (in FW update mode) but fails after 2-4%...
When turning it on normally it gets stuck and can only be turned off by removing the batteries. In update mode it constantly shows the "select device" window.... tried it with 3 different (android) phones and one tablet...

any ideas appreciated....

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

I wrote in proview Facebook page and their answer is "Please wait for update notifications"... Without more words...

raul_rosillo

Member

Registered: 2016-10-28

Posts: 8

Re: Error : not connected

The new comment on Facebook "You can update again?”
I think that exist a new version of proview software to solve the issue.

johntsk

Member

Registered: 2017-04-22

Posts: 6

Re: Error : not connected

Yes... The Navin team responded to my Facebook message . They have informed me about it. Now everything is working fine with an added panaroma function! Thanks Raul and the Navin team! You guys rock!

clumsy

Member

Registered: 2016-11-15

Posts: 3

Re: Error : not connected

Here too. The software update today solved my problem too and my S3 is usable again! thanks!